Refund policy
At UrbanShed, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
30-Day Return Policy
We offer a 30-day return period from the date your order is delivered.
To be eligible for a return, items must:
- Be unused and in original condition
- Include all original packaging and accessories
- Not show signs of damage caused by misuse or improper handling
Free Returns
UrbanShed provides free returns for eligible orders within the approved return period.
To initiate a return, please contact our support team with your order number and reason for return.
Refund Process
Once your return has been received and inspected, we will notify you regarding the approval of your refund.
Approved refunds are processed within 10 business days to your original payment method.
Please note that your bank or payment provider may require additional time to post the refund to your account.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Final sale or clearance items
- Used or damaged products not caused by shipping issues
- Items returned outside the return window
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can resolve the issue promptly.
Contact Information
UrbanShed
68 Polwarth Gardens
Edinburgh EH11 1LL
United Kingdom
Email: support@urbanshed.shop
Phone: +44 7401 146752
Support Hours:
Monday – Saturday, 9:00 AM – 6:00 PM (GMT)