Privacy policy

At UrbanShed, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how your information is collected, used, and safeguarded when you visit or make a purchase from our website.

Information We Collect

When you visit our website or place an order, we may collect certain information, including:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • Device and browsing information

We collect this information to process orders, provide customer support, and improve your shopping experience.

How We Use Your Information

Your information may be used to:

  • Process and fulfill orders
  • Communicate order updates and shipping information
  • Respond to customer inquiries
  • Improve our website and services
  • Prevent fraudulent transactions
  • Send promotional communications (only if you opt in)

Payment Security

All payments are processed securely through trusted third-party payment providers. UrbanShed does not store your full payment card information on our servers.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared with trusted service providers necessary for operating our business, such as payment processors, shipping carriers, and website hosting services.

Cookies

Our website uses cookies to improve functionality, analyze website traffic, and personalize your browsing experience.

You may disable cookies through your browser settings at any time.

Data Retention

We retain order and customer information only as long as necessary to provide our services and comply with legal obligations.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing communications

Changes to This Policy

UrbanShed reserves the right to update this Privacy Policy at any time. Changes will be posted on this page.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

UrbanShed
68 Polwarth Gardens
Edinburgh EH11 1LL
United Kingdom

Email: support@urbanshed.shop
Phone: +44 7401 146752

Support Hours:
Monday – Saturday, 9:00 AM – 6:00 PM (GMT)